BB&E was recently recognized as one of eight firms receiving the 3rd Annual Premier Award for Client Satisfaction presented by PSMJ Resources, Inc, the premier management consulting firm for the architecture engineering/construction (A/E/C) industry.
FOR IMMEDIATE RELEASE
December 11, 2012
Premier Award for Client Satisfaction PSMJ Resources, Inc. Announces Winners of 3rd Annual
Eight A/E/C industry leaders are recognized for providing exemplary service to their clients
Newton, MA—PSMJ Resources, Inc, the premier management consulting firm for the architecture/engineering/construction (A/E/C) industry, recently announced the winners of its 3rd Annual Premier Award for Client Satisfaction at the 2012 A/E/C Industry Summit in Orlando, FL. The Premier Award, presented in partnership withDesignFacilitator, honors A/E/C firms that provide their clients with top quality communications, impressive performance, and cost effective solutions.
Eight firms were selected as stand-out winners:
- BB&E Consulting Engineers & Professionals
- Burns & McDonnell
- Geo-Hydro Engineers, Inc.
- Klein and Hoffman, Inc.
- Prunuske Chatham Inc. (Small Firms Category)
- Sunrise Engineering, Inc.
- J. M. Waller Associates, Inc. (Honorable Mention)
- KL Engineering (Honorable Mention)
“In our industry, client satisfaction should always be your #1 priority,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “The results these winning firms received clearly indicates a passion for client care and a commitment to excellent service delivery. This award proves that these firms are among the best in the industry at keeping their clients happy, and I applaud their commitment to understanding the importance of client satisfaction”.
In its third year, the Premier Award participants included several dozen firms from the United States and Canada, many with international offices, making this a truly global competition. The firms included architects, engineers, geo-scientists, environmental consultants, and others – creating a diverse cross-section of professional services.
Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores. The average evaluation of the award winning firms as a group centered in the range of “Exceeded Expectations” thus, making them significantly more client-focused than the other firms. In fact, none of the identified winners had a single score below “Acceptable.”
In celebration of this achievement, PSMJ Resources formally recognized the Premier Award winners at their 2012 A/E/C Industry Summit in Orlando, Florida last week.
About PSMJ Resources, Inc.
Headquartered in Newton, MA, USA, PSMJ conducts more than 200 A/E/C educational seminars and conferences annually, supported by major professional societies, such as The American Institute of Architects (AIA) and The American Council of Engineering Companies (ACEC). PSMJ also offers more than 150 titles in book, audio, and video and publishes three newsletters on A/E/C firm management.
About Design Facilitator
This company has created a customized, web-based tool to help engineers, architects and interior designers collect and utilize valuable feedback from their clients. This survey mechanism presents objective, specific feedback from existing clients to confirm a firm’s quality, value and helpfulness.
Director of Marketing, PSMJ Resources, Inc